Customer service employee chemical sector

Our client is a Chemical company with American roots. For their office in Diegem they are urgently looking for a customer service employee for a temporary position from July until the end of 2022. 

Fonctions et profils

You will ensure complete coordination and follow-up of all aspects related to the complete order handling process by the customer.

You will maintain ongoing relationships with selected (key) customers and sales personnel in order to provide a full service to the client on placed orders. The assigned customers will depend on geographical area and product line as agreed with Customer Service Team Lead.

As a Customer Support Representative, you will:

  • Support in the coordination and follow-up across all CPChem departments including order input, product availability, delivery, invoicing and documentation handling
  • Responsible for timely and accurate processing of sales orders/quotations in SAP
  • Accurately and efficiently complete necessary export documents for custom/international purposes
  • Responsible for handling returns & complaints and maintaining contact with major stakeholders such as Customers, Sales Managers, Materials Management Coordinators, Logistics Coordinators, Finance Department, CSR’s
  • Keep the customer informed of the order status (SAP, Power BI)
  • Provide support to Sales and Marketing and provide relevant data and reports to Sales and Marketing e.g. order status, delivery status, critical issues etc.
  • Attend weekly meetings with stakeholders


  • Bachelor degree or equivalent by experience
  • Preferably a first working experience in an international environment          
  • Meticulous, accurate in the processing of documents/data
  • Computer literate: SAP, MS Office tools e.g. Excel, Teams, PowerBI
  • Knowledge of incoterms and payment terms (letter of credit) is an asset
  • Able to and interested in providing administrative support/customer service
  • Good communication skills and able to manage multiple priorities successfully
  • Problem-solving team-player with a hands-on mentality and a pro-active mindset
  • Good language skills: proficiency in English is crucial, you speak also good French


They offer:

Career Growth

They offer exciting career opportunities, whether you want to grow within your function, extend your knowledge across different levels or would like to grow into a managerial role.

Engaging Culture

They continue to build a diverse, equitable and inclusive workplace where diversity of thought is valued.


The well-being of their employees is essential to their success. They encourage a healthy lifestyle and offer amenities such as ergonomic work areas and social activities.

Generous Compensation & Benefits

They offer competitive salaries and benefits, including extra-legal benefits like insurance plans, safety incentives, vouchers, annual bonus and additional holidays.

Temps de travail

  • Temps plein

Numéro d'inscription: VG: 1176/BUOSAC W/INT.662 BRUSSEL : 00220-406-20180807

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