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Customer Service & Planning Representative

Together with one of our customers, in Tessenderlo, we are offering a challenging Customer Service Officer position. Are you the point of contact for our customer that we are looking for?

We would like to see your resume appear via Hasselt.Office@itzu.eu

Taken & profielen

  • Maximize customer satisfaction in line with the contractual arrangements by focusing on coordination and administration of the order process
  • Ensure follow-up of all aspects related to the handling of orders placed by customers, be responsive and demonstrate a sense of urgency when required
  • Align with both internal stakeholders, such as operational team leaders and managers, and external stakeholders, to provide the best possible customer service
  • Inform the customer at all times about the progress of our service
  • Ensure the correct and timely invoicing for our services
  • Complaint handling: register, coordinate actions needed to resolve the issue, communicate about solutions with customers
  • Participate in initiatives on continuous improvement


Vaardigheden

  • You have a Bachelor’s degree in logistics or equal level by experience
  • You have at least 1 year of experience in a customer service role or a logistic- administrative position
  • You have a solid understanding of the basics of logistics / warehouse processes such as inbound, outbound, stock etc.
  • You are a born communicator, towards customers, external partners and suppliers
  • Your IT and IS skills: basic MS Excel, experience with WMS is an asset
  • Your language skills: professional level of English and Dutch, speaking and writing, other languages are an asset
  • You like a healthy level of stress in your job and you have strong organizational skills


Aanbod

  • We offer a permanent position
  • You will be working in a very international environment with motivated and committed colleagues

Werktijden

  • Fulltime

Registratienummer: VG: 1176/BUOSAC W/INT.662 BRUSSEL : 00220-406-20180807

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