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Customer Service Representative met sterke kennis Engels en Italiaans

The Customer Service Representative, within the Supply Chain department, is responsible for acting as a liaison between customers and the company. He/she deals with order entry, complaint handling, errors, account questions, billing, cancellations and other queries. This position reports into the Team Coordinator Customer Service.

Taken & profielen

  • You are responsible for the order to cash process, from order entry to final invoice.
  • You provide timely responses to customer inquiries by telephone and/or e-mail with service and quality standards.
  • You troubleshoot and resolve customer complaints by communicating effectively and quickly.
  • You ensure that the predetermined KPI’s are achieved.
  • You interface on a daily basis with our internal and external customers.
  • You document Customer Service procedures and maintain them according to corporate policies.
  • You support the Team Coordinator Customer Service in the various projects.
  • You ensure a high quality of service and quality standards towards customers, the salesforce and the field service team and contributes with a continuous improvement mindset to achieve the daily, monthly and yearly targets.
  • You ensure compliance with the group Code of Conduct, the Quality Management System, the Company Policies and the Corporate Procedures

Vaardigheden

  • Bachelor degree
  • Minimum 2 years of experience in a similar role in a multinational Customer Service environment
  • English and Italian: excellent knowledge; knowledge of French, Dutch or German is a plus
  • Excellent communication and interpersonal skills
  • Empathic personality: able to understand the needs of other parties, and deal with complaints and customers in multi-cultural and diverse environment
  • MS Office, SAP, Apple tools
  • Team focus and active contribution to a positive and innovative work environment is essential
  • Customer-centric approach
  • Emotionally intelligent, problem solver, systematic

Aanbod

  • A challenging position, an international context, an attractive salary package, learning & development opportunities
  • Be part of a great team and a company that strives to reach the highest employee and customer happiness factor
  • Work autonomously and directly contribute to customer satisfaction, and ultimately, business success

Werktijden

  • Full-time
  • Vier vijfde

Registratienummer: VG 1176/BUOSAC

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