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Interne Service Technieker

Voor onze klant uit Dilsen-Stokkem, gespecialiseerd in wellness, zijn we op zoek naar een vervangend interne service technieker.

Taken & profielen

  • Troubleshooting mechanical, electrical and hydraulic inquiries of field technicians over phone and e-mail
  • Researching technical and warranty cases to answer more complex inquiries
  • Supportive participation in the training/orientation of field technicians
  • Communication to the USA Technical support teams and to USA warranty coordinators
  • Assisting the customer service department with phone calls & inquiries when necessary
  • Participation, as required, in booth set-ups for Trade-shows – This may require very occasional travel.
  • Maintaining an up-to-date and accurate understanding of all technical aspects of Watkins’ products
  • Participation in periodic meetings on new products and general business practices.
  • Performing repairs of damaged spas in our in-house repair area.
  • Maintenance of our ticketing system in Salesforce.
  • Assisting our warehouse department with pickings and (un)loadings when necessary (act as a back-up for operating the forklift/reachtruck, in case the dedicated personnel is not available, to facilitate optimum Warehouse operations and Customer Service)
  • Performing some building maintenance duties & health & safety activities in cooperation with the Internal Prevention Officer

Vaardigheden

  • Bachelor degree or equal by experience
  • At least two years of relevant experience
  • Basic electrical knowledge and hands-on mentality
  • Required language skills are French and English, both verbal and written. Dutch and German are an asset.
  • Exceptional customer-service skills and ability to maintain effective communications with dealers
  • Computer literate in MS Office tools
  • High level of accuracy
  • Problem solving
  • Team player and collaborative
  • Training abilities
  • Ability to speak effectively in front of groups of customers or colleagues
  • Excellent organization and filing skills
  • Reachtruck and/or Forklift license is a plus

Aanbod

  • We offer a challenging working experience, in an international company
  • A family atmosphere in a young and dynamic work environment
  • A lot of variety in tasks and the possibility to gain a lot of experience in the domain of Technical support.
  • Salary in accordance with education, age and experience

Werktijden

  • Full-time

Registratienummer: VG 1176/BUOSAC

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